Build better virtual agents, powered by AI
IBM® Watson® Assistant provides customers with fast, straightforward and accurate answers to their questions, across any application, device or channel.
Watson Assistant is a platform built for business users, so your teams can design, deploy and manage conversational AI using the same framework—and without needing a data scientist to do it.
Conversational AI for fast and friendly customer care
We bet both you and your customers would like interactions to be friendlier and faster. To help you deliver that full functionality, IBM Watson Assistant (63.4 KB) brings you a conversational artificial intelligence platform designed to help remove the friction of traditional support, and to deliver exceptional customer care based on the advantage of AI.
While you improve customer experience with a single path to providing improved chat, intelligent AI virtual agent, and human agent contact center support, you also gain a new, intuitive interface that empowers everyone in your organization to build and maintain AI-powered virtual agents and AI-powered chatbots — without having to write a single line of code.
Why choose Watson Assistant
You can deliver exceptional customer experiences that are faster and more accurate than ever — giving you a competitive advantage.
Leading conversational AI
IBM Watson Assistant uses best-in-class natural language understanding (NLU) to better understand your customers in context so you can deliver fast, consistent, and accurate solutions — when and where your customers need them.
Intuitive interface
Solve customer problems how, when, and where they need. Empower your team with the tools to build intelligent virtual agents that not only understand how to solve a customer problem but can adapt to a unique situation or channel.
AI chatbot that’s easy to use.
Meet a natural language AI chatbot that understands human conversation and improves the customer experience.
Chatbot analytics that give you the whole picture.
Improve your chatbot with comprehensive metrics and insights that are easy to use.
A visual chatbot builder for everyone
Build your chatbot today; no coding skills required.
Chatbot security for your conversational AI
Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.
Give your AI voice chatbot a clear and friendly voice.
Integrate IBM Watson Assistant on the phone to improve customer support.
Gain full control over your AI chatbot development lifecycle.
Seamless, test-to-deploy lifecycle management so your team can develop winning AI chatbots without interfering with your live channels
Integrations and extensions for Watson Assistant
Seamlessly connect the channels where your customers engage with the systems, tools and processes that power your business — without migrating your tech stack.
Watson Assistant for agent assist
Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time